Bookings can be made either by contacting us direct via Hollywellcottage@gmail.com or 07906 823224.
Covid 19 update: We are in the process of updating our Terms and Conditions.
Here are some of our principal booking conditions.
- Our prices are in Pounds GB. They are inclusive of heating, water and electricity, linen, towels, all cleaning and laundry products. We provide two bath and one hand towels per adult guest for weekly stays.
- Weekly bookings run from Friday to Friday. Arrival is usually from 4.00 pm on the day of arrival and you must vacate by 10.00 am on the day of departure, unless otherwise agreed in advance.
- Short breaks are usually available from November until Easter, excluding Christmas and New Year. They may also be available on a last minute basis during other times of the year. Four-night midweek breaks run from Monday to Friday and three-night weekend breaks from Friday to Monday.
- A non-refundable deposit of 35% is required at the time of booking. Reservations will not be treated as confirmed until the deposit has been received, and payment cleared, upon which written confirmation will be issued. The balance is payable eight weeks prior to your arrival date. If a booking is made within eight weeks of the arrival date, the balance is payable in full at the time of booking. Upon confirmation of the booking, you accept a legal obligation to pay the balance of the rent.
- Bookings can be made on-line or by telephone. Your booking will thereafter be held provisionally for four days to allow time for payment to be received.
- Payments are to be made by bank transfer.
- We recommend that you obtain suitable holiday cancellation insurance, as full payment will remain payable for cancellations made within six weeks of the arrival date.
- Smoking is NOT permitted within the cottages or gardens. A charge of £50 will be levied to any guest found smoking in the properties, to cover necessary specialist cleaning.
- We will accept 1-2 well-behaved dogs by prior arrangement, agreed at the time of booking, subject to an additional charge of £45 per dog per week/shortbreak.
Terms and Conditions
The Agreement: The conditions of rental are between the guest and the property owner. The contract is deemed to have been made once the guest has paid a deposit and the agent has dispatched a confirmation of booking. The guest must be over 18 years at the time of booking.
Booking: The person who makes a booking (the guest) will be responsible for all persons included in the booking and should ensure that they are aware of these terms & conditions. The owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these terms & conditions.
The guest agrees to pay the balance of the payment EIGHT (8) weeks before the holiday is due to start, the balance due date is on the confirmation of booking email. Email reminders are sent, but delivery cannot be guaranteed. Non-payment by the due date will be treated as a cancellation of the booking, and the deposit retained.
Payment: For bookings made more than 8 weeks before arrival, a deposit of one 35% of the total cost of the holiday, is required. The balance is due 8 weeks before the holiday commences. For bookings made less than 8 weeks before arrival, the total amount is payable in full on booking.
Cleaning: Guests are responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied. Please note that the convention for UK Holiday cottages differs from hotels and other countries in that guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value for guests.
Number of People using Holiday Accommodation: The owners permit the guest and members of the guest’s party (but no one else) to occupy the property for holiday purposes only. No more than the maximum number of persons stated in the website may occupy a property unless by prior written agreement with the agent/owner. Extra charges may be applicable. SORRY NO HEN/STAG PARTIES ALLOWED.
Arrival/Departure: The properties (unless otherwise stated in the property details) are available for occupation from 4.00 pm on the first day of the holiday and must be vacated by 10.00 am on the last day.
Cancellation or Changes by the Guest: Once the holiday is booked the guest has entered into a legally binding contract. If the guest cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due, and within 8 weeks of your holiday no refund of the full balance is due. A holiday cancellation protection plan should be taken out to cover forced cancellations.
Cancellations must be notified in writing (including by email) to the owner immediately. The owner will endeavour to re-let the property and if successful may at their discretion allow the guest to transfer to alternate dates for a £150 administration fee plus any other expenses incurred in re-letting. The expenses incurred in re-letting will be at the discretion of the owner.
Cancellation Insurance: We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.
Pets: The guest may only bring such pets as are booked in by the guest at the time of booking. A charge will be made per pet. pets; Pets must be well-behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. Guests need to ensure that they clean up after their pet and leave the property clean and tidy. If damage or extra cleaning is caused by pets the guest may be billed for that charge.
Pet Refundable Security Deposit: It is with a very heavy heart that after 2 years of letting Hollywell Cottage we have now decided to charge a refundable security deposit of £150.00 for booking with dogs, (2 or more dogs may require a higher security deposit and will be discussed at the time of booking), we must stress that we know that almost all people who bring dogs to Hollywell Cottage take care and have always left the property clean and tidy, we are dog owners our self, but unfortunately damage that has been caused by a dog staying at the cottage has resulted in a substantial amount and this in turn has made us realise we are vulnerable. We require the deposit to be paid 10 days before arriving at the property via bank transfer.
Christmas and New Year bookings : A refundable security deposit of £150 will also be taken for bookings over the Christmas and New Year period.
We do not charge and never have charged for minor breakages and wear and tear, this is purely for destructive damage to the property, furniture and garden area. Please feel free to contact us should you require clarification on anything.
Returning the Security Deposit: The security deposit is refundable, and we would aim to refund the deposit on the evening of departure, however in the event of any problems you will be advised as soon as possible, and the security deposit with-held. Once any damage has been clarified and explained to you, there will be an indication of the amount to be refunded, left over from your security deposit.
Other Conditions: The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest always.
Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs.
Guests should not cause nuisance or annoyance to occupants of nearby property.
Guests should put all furniture etc back to where it was at the beginning of the rental period.
Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items.
Guests should allow reasonable access to the property by the agent/owner for maintenance given reasonable notice.
If, in the opinion of the owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the owner as discharged and the owner may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.
Complaints: Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact the owner if any problem arises so that it can be speedily resolved. It is often extremely difficult to resolve problems properly unless we are promptly notified. Discussions of any criticisms with the owner whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. Complaints regarding the preparation or heating of the property cannot possible be investigated unless registered whilst you are in residence at the Property.
Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.
Complaints Procedure: Any dispute arising out of the booking will be between the guest and the owner. No complaints can be considered unless notified during the guest’s stay in the property. It is the duty of guests to minimize any loss to them and therefore it is their responsibility to inform the owner at the earliest possible opportunity of any problem. Accidents howsoever caused during the holiday are not the liability of the owner. Complaints received after departure cannot be accepted as owners have no opportunity to resolve the complaint at the time.
Liability: The owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.
Cancellation by Owners: The owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). The owner shall not be under any other liability if such cancellation occurs.
No Smoking: The Property has a No Smoking policy within properties.
Force Majeure: The owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.
Waiver: The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
Miscellaneous: The guest agrees that the contract with the owner is made at the owner’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the owner.
Data Protection: We treat guests data seriously and do not store information after your stay unless you agree to receiving newsletters and offers from us. You can at anytime ask for your details to be removed from our list and we will not contact you again.
These booking conditions supersede all previous issues.
1st May 2018